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Registration as reseller

You can register yourself via here. Complete the registration form and we will be in touch with you very soon. 

There’s no registration fees to register as a reseller. 

Upon successful registration, another tab titled “Partner’s information” will be made available to you under “Join AUXINLIVE” tab. Head in to check out more information. 

After becoming a reseller,  you can head over to the “Partner’s information” page here and choose the package that you like the most. Upon purchasing the package, the reseller discount will be automatically added everytime you check out. No promo codes required. 

No. The discount rate depends on the reseller tier that you are currently subscribed to. If you purchase a higher reseller tier halfway through a lower reseller tier package, our system will assumed that you have renewed your subscription and automatically apply the higher discount rate for you. 

Discount rates are applied automatically. 

All discount rates for reseller are based on the quantity and transaction on a single receipt. Multiple transactions will not be accumulated to enjoy the discount rate.

Order and Shipping

We will handle your credit card’s information with care, beyond our scope of duty. Your credit card information will be pass to us via our SSL encrypted website. SSL encrypted security ensures that you credit card information will not be stolen by a 3rd party. No personnel at any time, without authority, have access to these information. We will also clear all credit card information on our database after 60 days.

Our website is protected by SSL security and cloudflare on our DNS server. On top of that, your personal information will be protected by your own personal password as well. We are operating on multi layer security.

After each transaction, we will provide you with a tracking ID and also order number. Please keep it at all times and you can track your order under the “ track my order” tab. 

If you would like to change the delivery address, please contact our customer service department. We will look at your new delivery address and make relevant changes and amendment.

AUXINLIVE will contact you via email, stating clearly the delivery date as well as your order details.

If you do not receive any notification after 12 hours, please check under your “spam” or contact us. 

The delivery time depends on method of shipping, please enter a correct address to minimise potential delays. You will receive your order within 3-7 days.  

Orders submitted during working days will all be reviewed within 24-48 hours. 

Orders submitted during weekends will be reviewed on Monday immediately.

Orders submitted during public holidays will be reviewed on the first upcoming working day immediately.

Return policy

If you wish to exchange a good, please contact us immediately. Cash is not refundable. 

You will also need to bear the cost of shipping it back to us. Please refer to the table below for more information. 

Shipping fees for return goods

KG

WEST MALAYSIA

EAST MALAYSIA

1KG

RM 12

RM 15

2KG

RM 25

RM 55

3KG

RM 55

RM 95

4KG

RM 65

RM 115

5KG

RM 75

RM 135

 

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